Q. Can I send to an alternate delivery address?Yes, you can choose this option as you progress through the buying process. However please ensure you use a card that is verified by Visa/Mastercard, as they have to do stringent security checks.
Q. Will i be advised when my order will be dispatched?Our dispatch department will email you the evening before dispatch. N.B. It is also advisable to add firstname.lastname@example.org to your safe senders list, this will ensure it does not end up in your SPAM folder.
Q. I am not receiving email replies from you?An increasing number of e-mail clients (Outlook, AOL, Hotmail, etc.) are including spam blockers that can affect delivery and display of some e-mail messages. This means that sometimes those desired e-mail communications might not reach you, or they might be displayed without images. To ensure that you continue receiving your e-mail or your subscriptions, and that they display properly, we recommend adding the email address or domain to your list of safe senders.
Q. I cannot see the Secure Padlock?The padlock will ONLY appear when you enter the 'Checkout' process. From then on all data is encrypted. Be assured that we take data security very seriously.
Q. My item is faulty/damaged what should I do?Please send details of the fault or damage to email@example.com quoting the last 5 digits of your order. We will reply with what action to take.
Q. Does your Warranty cover include the maker's warranty?Yes if we state 5 year cover this includes the makers warranty. It will not be added to the maker's warranty
Q. It has been 3 months and i have not had my warranty paperwork?All extended warranties commence after the makers warranty expires, normally 12 months and increasingly 24 months. We register our warranties with Domestic & General Insurance normally within the first 16-20 weeks of purchase. So please allow this length of time before making enquiries.
IT IS IMPORTANT TO NOTIFY US BY EMAIL IF POLICY DOCUMENTS HAVE NOT BEEN RECEIVED IN THE FIRST SIX MONTHS.
Q. Are your products genuine and new as they seem very cheap?All our products are Brand new and UK models no grey imports or shop soiled. Occasionally we have customer returns and if so these are clearly indicated as such.
Q. How do I cancel an order?
Locate the order confirmation you received when you placed your order. Click on Reply button and type 'Cancel' in the subject box. Or Type the last 5 digits of your order in the subject box followed by the word 'cancel' and send to firstname.lastname@example.org
Q. Can I track my Order?Our dispatch department send you an email the evening before the goods are dispatched where a link to the courier tracking system is included.
Q. Why can't I contact you by phone
The Living Store has always strived to provide the best prices possible, and to achieve this we have automated the system as much as possible. Having staff to answer the phone cost money which raises prices. We have two systems in place to allow you to contact us with queries, either click on 'Contact Us' and use the appropriate email form or click on the 'Live Chat' button and ask your query. The telephone number for telephone sales is for taking telephone orders only and the staff have no access to order information or stock availability.