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Extended Warranties

Extended Warranties for your Home Appliances



Domestic & General Logo

DETAILS OF OUR PARTS & LABOUR ONLY PLAN



About Domestic & General

Domestic & General has been protecting people's possessions for over 60 years. We look after almost every household appliance, from washing machines to TVs, and also offer protection plans for your central heating. Why choose Domestic & General?

We're the UK's leading warranty specialist, protecting 7.5 million appliances

We work with most of the UK's major manufacturers

We offer protection for most appliances up to 8 years old, with no age limit on renewals

The protection plans are either provided by Domestic & General Services Limited (registered in England, No. 1970780) or Domestic & General Insurance PLC (registered in England, No. 485850), whose registered offices are both at Swan Court, 11 Worple Road, Wimbledon, London SW19 4JS.

What is protected?



The cost of repairs to the equipment, including parts and labour charges following mechanical or electrical breakdown. We will always, subject to the full terms, conditions and exclusions of your plan, repair your equipment unless:

a) we cannot repair it.

b) we cannot obtain the spare parts to repair it.

c) we can replace it for less than the cost of the repair.

We will only replace your equipment if we have agreed to do so before a repair is carried out. When we have replaced your equipment, your plan will end immediately. When we have replaced your equipment you may dispose of the original equipment if it is in your possession.

If we do not repair the equipment we will replace it with equipment of the same manufacturer and same or similar specification. You must pay us for our supplier’s delivery and/or installation charges.

If we cannot reasonably arrange a replacement we will pay you a contribution towards the cost of the new equipment - usually this will be vouchers redeemable from a retailer chosen by us.

We will base this contribution on the price we would normally obtain directly from our chosen supplier.

We will not be responsible for any costs that you may incur while disposing of your original equipment.


What is not protected?


Repairs or replacements will not be provided if they are still covered by any supplier’s or repairer’s guarantee, or arise from:

a) The equipment being recalled by us or the supplier.

b) Any modification to the equipment.

c) Your failure to follow the manufacturer’s instructions.

d) Use of your equipment in a non-domestic or commercial environment unless we agree to the use in writing beforehand.

e) Theft, attempted theft, malicious damage or damage caused by fire or explosion.

f) Floods, lightning, storms, frost or other bad weather conditions.

g) Any problem with the supply of electricity, gas or water.

h) No fault being found with your equipment.

i) Routine maintenance, cleaning and servicing.

j) Repairs carried out outside the United Kingdom, unless we agree otherwise in writing.

k) Costs arising from not being able to use your equipment or from damage caused when the equipment breaks down, including any costs to remove or reinstate built-in or fitted equipment.

l) Cosmetic damage such as damage to paintwork or dents or scratches to the equipment.

m) Replacement of any item or accessory that is intended to be replaceable. These include: fuses, batteries, light bulbs, fluorescent tubes and related starters, filters, attachments, cables, plugs, light covers or rain covers.

n) Rust, corrosion or water damage.

o) Labour charges for work outside our repairer’s normal working hours which are normally Monday to Friday 9am to 5pm.

p) Damage caused by accidents.

q) TVs: costs due to unusual physical or electrical stress, burned screen or software interface problems; claims arising from a failure to install the display in line with the manufacturer’s instructions; costs associated with gaining access to cables within the fabric of a building or wall; repairs due to pixel failure where the number or location is not in excess of the manufacturer’s acceptable limit; LCD TVs and wall-mounted units if not fitted as per manufacturer’s recommendations; damage during delivery.



Your right to change your mind/cancellation


You need to contact The Electric Incentive Co. Ltd. (The Living Store) advising them you wish to cancel the policy within the first 30 days.



DETAILS OF OUR REPAIR PROTECTION PLAN


YOUR PLAN INCLUDES:


Repairs to your equipment The provision of repairs to or replacement of your equipment in the event of a breakdown caused by electrical or mechanical breakdown or by damage caused by accidents. New for old protection We will always, subject to the full terms, conditions and exclusions of your plan, repair your equipment unless:

a. we cannot repair it; or

b. we cannot obtain the spare parts to repair it; or

c. we can replace it for less than the cost of the repair.

We will only replace your equipment if we have agreed to do so before a repair is carried out. When we have replaced your equipment, your plan will end immediately and there will be no refund of the fee you have paid. If we do not repair the equipment we will replace it with equipment of the same or similar make and specification. You must pay us for our supplier’s delivery and/or installation charges and any outstanding fee instalments.

If we cannot reasonably arrange a replacement we will pay you a contribution towards the cost of the new equipment, usually this will be vouchers redeemable from a retailer chosen by us. We will base this contribution on the price we would normally obtain directly from our chosen supplier.

Disposing of your old equipment If we have replaced your appliance, you may dispose of the original equipment if it is in your possession. We will not be responsible for any costs that you may incur for disposal.



YOUR PLAN DOES NOT INCLUDE


Repairs or replacement will not be provided if they are still covered by any supplier's or repairer’s guarantee, or arise from:

a. The equipment being recalled by the manufacturer.

b. The cost of modifying the equipment;

c. Claims arising from your failure to follow the manufacturer’s instructions;

d. Claims arising from using your equipment in a non-domestic or commercial environment unless we agree to the use in writing beforehand;

e. Theft, attempted theft, malicious damage or damage caused by fire or explosion;

f. Claims arising from floods, lightning, storms, frost or other bad weather conditions;

g. Claims arising from any problem with the supply of electricity, gas or water;

h. Costs if no fault is found with your equipment;

i. Routine maintenance, cleaning and servicing;

j. Labour charges for work outside our repairer’s normal working hours which are Monday to Friday, 9am to 5pm;

k. Repairs carried out outside the United Kingdom, unless we agree otherwise in writing;

l. Costs arising from not being able to use your equipment or from damage caused when the equipment breaks down, including any costs to remove or reinstate built-in or fitted equipment;

m. Cosmetic damage such as damage to paint work or dents or scratches to the equipment;

n. The cost of replacing any item or accessory that is intended to be replaceable. These include: fuses, batteries, light bulbs, fluorescent tubes and related starters, filters, attachments, cables, plugs, light covers or rain covers;

o. Costs due to rust, corrosion or water damage;

p. Any cost arising from the change from analogue to digital broadcasting including the termination of analogue transmission of any type;

q. Problems with:

i. Cooking equipment: ceramic or glass surfaces (unless protected for damage caused by accidents) and oven liners.

ii. Vacuum cleaners and floor polishers: bags, brushes or belts.

iii. Shower equipment: scale damage.

iv. Audio visual equipment: tuning, styli or cartridges.

v. Satellite equipment: realigning or re-siting the dish, rust, tuning and water damage.

vi. Computer games and equipment: software (applications or operating system), damage caused by viruses, accessories which you have not told us about in writing including joysticks, replaceable printer heads.

vii. In-car equipment: removing or re-installing the equipment.

viii. Refrigeration equipment: food spoilage.

r. Delivery and installation charges if a replacement takes place.

s. Protection is also not provided for the following:

i. Plasma Televisions:

a) Costs due to unusual physical or electrical stress, burned screen or software interface problems.

b) Claims arising due to failure to install the display in line with the manufacturer’s instructions.

c) Costs associated with gaining access to cables within the fabric of a building or wall.

d) Repairs due to pixel failure where the number or location is not in excess



Your right to change your mind/cancellation


You need to contact The Electric Incentive Co. Ltd. (The Living Store) advising them you wish to cancel the policy within the first 30 days.



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